Salon Policies

At Karen Wright Salon appointments are very important to us.
Our booking & cancellation polices are to provide better and more efficient service to all our clients. 

Thank you for your understanding and co-operation.

The Karen Wright team

​​​Bookings & Deposits

A £30 deposit is required when booking any future hair appointments at the Karen Wright Salon. ​Your deposit is only refundable if notice of cancellation is received 24 hours before your hair appointment. 

In the event that you are unable to pay your deposit at the time of making your appointment, our friendly receptionist will call two days before to secure your payment by card.

​In the event that no deposit has been paid to secure an appointment, we reserve the right to release your time slot to another client.

Cancellation Policy

​Time is important to everyone. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time. We kindly ask that any changes or cancellations are made within 24 hours of your scheduled appointment. Late cancellations may be subject to a fee of 50% of your scheduled appointment. Cancellations will not be accepted via e-mail.

Any appointment that a client fails to call and adjust or cancel will be considered a “no-show.” Any appointment that is cancelled without the requested 24 hours notice may also be considered under this policy.

Coronavirus Notice

We have made changes across our salon to try and keep you as safe as possible when you return. 

Please read our Coronavirus Notice HERE as it contains vital information concerning what to expect and what we ask of our clients.  Thank you.

Late Arrival Policy

We firmly believe in the value of your time and make a conscious effort to avoid long waiting periods in the salon. Thus, out of respect for our clientele, services for clients arriving more than fifteen minutes late will be honored only at salon discretion.

Please note: There will be a 10% charge if you are more than 15 minutes late.